Privacy Policy

At The Luxury Surfaces, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and disclose your information when you interact with our website and services.

Collection of Information

We collect various types of information from you. This includes details you provide, like your name, email address, and payment information. We gather data automatically through technologies like cookies, such as your IP address and browsing activity. Take a look in detail:

  • When you fill out a contact form on our website, we collect and store the personal information you provide.
  • If you engage with our customer service, we gather and retain the personal information exchanged during the conversation.
  • When you reach out to us via phone, we collect and store any personal information you provide verbally.
  • Contacting us via email? Rest assured, we’ll collect and store the personal information shared in those communications.
  • If you submit a Local Market Partners contact form or directly contact us regarding a Market Partner relationship, we may also collect and store business information.
  • Are you interested in franchising? If so, any information you provide through contact forms, phone calls, or emails may be collected and stored by us.
  • We collect information from the devices and applications you use to access our website. This may include device type, location information, connection details, page views, site activity, and more. We utilize cookies or similar technologies for this purpose.

Use of Information

Your information serves multiple purposes. We use it to fulfill orders, provide services, and tailor your experience with us. With your consent or as permitted by law, we may also utilize your information for marketing purposes Here’s how we use the information we collect:

  • We use personal information such as your name, contact details, and payment information to establish and manage contractual relationships, including service purchases.
  • Our goal is to provide you with the information and services you need promptly. We use your information to fulfill your requests and respond to inquiries.
  • With your consent, we may use your contact information to send periodic newsletters, updates, announcements, and promotions about our products and services.
  • By analyzing demographic and profile data, along with publicly available information, we personalize your experience on our website to better suit your preferences.
  • We may also utilize your personal information for additional purposes disclosed at or before the time of collection.

Disclosure of Information

Protecting your information is paramount. Here’s how we handle disclosures:

  • Your personal or business information will never be sold by The Luxury Surfaces.
  • We may share personal information with third-party service providers, agents, market partners, suppliers, and team members who assist us in delivering services. These providers adhere to strict confidentiality and security measures.
  • In certain circumstances, we may disclose personal information in response to valid legal inquiries or orders or to investigative bodies, as required by law.
  • In the event of a merger, sale, or corporate reorganization involving The Luxury Surfaces, your information may be transferred as part of the transaction.

How We Protect Your Information

Safeguarding your information is paramount to us. We prioritize the implementation of standard security measures to ensure the confidentiality, integrity, and availability of your data. Our dedicated team undergoes regular training on the latest data protection practices and technologies to stay ahead of potential threats and vulnerabilities. By continuously monitoring and updating our security protocols, we strive to prevent unauthorized access, disclosure, alteration, or destruction of your valuable data. Our third-party service providers are contractually obligated to maintain confidentiality and security standards when handling your personal information. Suspected security breaches should be reported immediately to us for prompt investigation.


You have the option to opt-out of receiving communications from The Luxury Surfaces:

  • Simply use the unsubscribe mechanism provided in our email communications or contact us directly.
  • We respect your preferences and will promptly update our communications accordingly.


Should an individual wish to access, amend, or rectify any inaccuracies in their personal information held by The Luxury Surfaces, they are encouraged to contact us directly. Any concerns or complaints regarding compliance with our Privacy Policy can also be addressed by reaching out to us using the provided contact information. Upon receiving a written complaint, we will promptly investigate the matter and respond accordingly within a reasonable timeframe. If deemed necessary, The Luxury Surfaces will take necessary actions to address and rectify the source of the complaint.

International Data Transfers

If you are located outside the United States, please be aware that your information may be transferred to and processed in countries with differing data protection laws. We take appropriate measures to ensure the security of your information during such transfers, including implementing standard contractual clauses and other safeguards as required by law. Your privacy remains our top priority, regardless of your location.

Retention of Your Information

We are committed to retaining your information only for as long as necessary to fulfill the purposes outlined in our Privacy Policy or as required by law. Once your information is no longer needed for these purposes, we securely dispose of or anonymize it to protect your privacy and ensure compliance with applicable regulations.

Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from them without parental consent. If we inadvertently collect such information, we take immediate steps to address the situation and ensure compliance with relevant laws and regulations. Your child’s privacy is important to us, and we strive to provide a safe and secure online environment for all users.

Updates To Our Privacy Policy

As our business evolves and regulatory requirements change, we may need to update our Privacy Policy accordingly. We will notify you of any significant changes to our Privacy Policy and obtain your consent if necessary under the law. We encourage you to review our Privacy Policy regularly to stay informed about how we protect your privacy and handle your personal information.

Governing Law

Our Privacy Policy and any associated actions are subject to regulation by the laws of the United States. These laws include principles related to conflict of laws. Any activities related to the registration, use, or operation of our website are considered to occur at the physical location of The Luxury Surfaces’ headquarters, regardless of where our website servers are located.

Contact Us

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please reach out to us.

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